Not a great experience and deposit not returned

Not a great experience.

The person who did the inspection missed a chip on the window that turned into a crack while the vehicle was parked. This had happened to my own vehicle where a chip turned into a crack due to the rain and sudden heat. Unfortunately I did not take out insurance (which was on me), however the process to exchange the vehicle for a new one was a huge hassle.

The guys on duty did not know how to sort out the exchange of the vehicle. There was miscommunication between the vehicle collection (where you collect the vehicle) staff and vehicle return staff. The vehicle collection staff were on numerous calls to various people and it was a very stressful situation.

In order to receive a new vehicle an additional deposit had to be deducted from my account. I returned the vehicle two weeks ago and the deposit still has not been returned. They are very keen on taking money, but very slow in returning money. This process should be as immediate as deducting money from my account.

I would suggest a more thorough inspection on the vehicles, better communication amongst staff members and also more transparency with clients.

Would I recommend this company to my family and friends? Unfortunately not. Had my deposit been returned sooner, I may have considered it.