Not a good experience

First I was offered a much smaller car even though the contract stated a specific BMW. This was fixed but Kent a delay. When the car arrived it had a faulty AC so We had further delays as a replacement was collected. The next frustration was that I received a claim for additional charges after returning home. When rightfully objecting Woodford just withdrew 400$ from my account. Fortunately Holliday Auto, whom I made the arrangement with, directly came to rescue and arranged reimbur*****t. Can’t say I’m pleased.