Not a good experience

Woodford is one of the most economical car rental companies. Unfortunately this experience is spoiled by the fact that they keep the credit card deposit without reason for an unnecessary long period. This happened to me in June 2018 as well as in July 2018. The personnel are also not honest about this practice. When I rented in June and they billed the deposit to my credit card (not just put a hold on it), they informed me that it was due to the duration of 8 days of the rental. In July I asked them whether the amount would again be hold back and they assured me that it will not happen due to the rental period only being 7 days. On the 7th day however when I returned the vehicle (in the same condition) the amount of R 5000 was billed against my credit card. On inquiry Wayne from Woodford Cape Town informed me that it was due to the rental period exceeding 7 days. When I pointed out to him that the rental period was only for 7 days and not exceeding 7 days, he changed his story to say that if the period exceeds 5 days it is billed against my credit card and it will take 7 days before it will be returned. This practice is totally unacceptable to me.