Nonsense verification!!!

I booked a mini bus for a work trip, credit card details everything was well, money went off and i got confirmation emails and sms telling me i am booked and they can’t wait to see me- i get to the airport they start another verification process and say because I don’t have a credit record they can’t help me- mind you I am in the office with 8 people I was travelling with- to say I was embarrassed and disappointed is an understatement! Because why do a verification booking and it passes and on the last moment when you are picking up the keys they do another one!! What kind of nonsense is that! Change that stupid process! You can’t verify and pass a person and say pick up online and when they pick up it’s a different story! Very disappointing!!! Luckily I held my ground I told them it’s either they return my money right that moment and I go book somewhere else or they give me a car because even worse they were telling me it would take 7 days to return the money they had already deducted! Are you on drugs? Urg I was so annoyed- and embarrassing me like that in front of my business partners! Sis! I would never book with you guys again! I got the car it was great but that spoilt it for me! Nonsense!