NON RESPONSIVE AND ABUSIVE CAR SERVICE PROVIDER

We rented a vehicle with reference number: ***. The vehicle was collected 2 Jan 2020 and returning it the next day. First issue we had was with the radio which kept on beeping, we were told the vehicle is new and we need to just enter the activation key after 100 beeps. Fine that was done. In the morning when we had to drive to the airport around 4am, and the car would not switch on. We called emergency services which took forever to respond to us or give any kind of assistance as a consequence we missed our flight specifically myself. My partner had to take an uber ride to the airport another cost. They came to try boost the car and upon realising the issue was electrical, the tow services assigned to us collected the car but left me stranded citing that a driver is on the way to collect me which also took 3 hours. Eventually when the driver arrived, he said he couldn't get to us and we should walk for 20 odd minutes while dragging luggage bags to get to him. Still destitute we made an effort to get to the driver. When we eventually get to the branch they said they can’t do anything about our missed flight or our costs we incurred due to protocol and how this had to be escalated in order for us to get an official response from head office. To add insult to injury we then get a call asking when we are returning the car and also receive an invoice of which has not been explained to date. After tons of emails back and forth we eventually get told that we would be refunded R203.00 which we are even sure what its for as our car hire cost was more than that. The company went and refunded this money but ignored all other costs related to the hire and the inconvenience costs related to getting to the airport.

I had to buy an inflated flight ticket and get picked up from the airport by my partner who got home almost 10 hours before me.

I mostly don't complain and am generally not moved by such but today on the 3rd of February i received a debit from my account of the very amount refunded by them. Still with no explanation i would love to just understand how this business operates? Please would you assist. Kindly please advise how this matter should be resolved as now we have incurred costs and are still being billed.