Non-existent after sales support... Pathetic!

Good Day,

I have collected a Renault Kwid from Capetown Airport yesterday and was traveling to Worcester, I stopped in Paarl as the vehicle is really unsafe to drive as it sways dangerously even at low speeds of 80-90 and continuously jerks. I called the branch multiple times and not once did anyone bother to answer the phone I also called the cellphone number from the website and the gentleman promised to have the Capetown branch call me which did not happen. If management would check on the phone system from yesterday right through to today they will realise how pathetic it is that I could not get hold of anyone to report this.

I then had to regrettably drive through slowly to Worcester and I again tried calling to report this as I am requesting to have the vehicle swooped as I find this vehicle unsafe.

At around 11:45 today someone finally answered the phone and I provided the fleet nu. Ber and explained the issues and he then said he will transfer me to operations, I held for a while before being cut off and never got a chance to speak to operations and I'm still stuck with the unsafe vehicle and no solution from Woodford.

Please contact me on *** asap to rectify this matter.

I have also contacted the Head office on *** and no answer, it is strange that now staff members are aware of my issue and nobody bothered to call me back yet they do have my contact details on record.

My ID number is: *** Vehicle fleet number is: C2646