NO RESPONSE TO COMPLAINT AND VIDEOS AND PHOTOS SENT ON CAR RENTAL

Recenly rented a vehicle in Capetown and the vehicle was drenched with water at the bottom under the carpets . It seems that possibly a bucket was spilt or something. My wifes handbag was damaged and kids kitbag was totally wet .

I took some videos and sent it to the the whats app number and never even at any stage received a response . Spent my own time draining water and airing the vehicle to get rid of the damp smell.

Absolutely shocked to not even get a call . Hopefully the MD Essa Suleman will address his team on how unhappy clients should be responded to and not completely ignored .