No response

Very disappointing support and service. I booked a vehicle with booking.com for a vehicle from Woodford and was charged the full fee upfront. Unfortunately due to late flight and change of flight because circumstances not within my control i was unable to keep to the appointment and forgot to change the booking as i had several other things. When i arrived at Cape Town international airport the consultant was great, but told me the booking was cancelled several days before and i was not notified. When i spoke to booking.com they said it was still reserved. I emailed both booking.com and woodford and no response. I have tried calling the call center and no response or answer. I ended up taking another vehicle at that time because it was late and nearing curfew and thought i would be able to resolve the issue from the hotel or on Monday. I have now paid for 2 vehicles, i am getting no support or call back. And all i get is it is in the terms & conditions that they can take the full amount. I was not notified of any cancellation, i had no communication or follow up. And not i dont know if i can get a refund or money back.