NG
Nerine G
1 reviews | Active since Sept 2018
08 May 2023, 10:19
No response
I picked up a car from CT airport on 30/04. I had paid in advance.
When arriving in CT I was asked if I would like the cover as well (R120 per day) which I agreed to. In my mind, this would only be a R240 charge for 2 days and not a R1 200 charge. I was then charged for everything all over again. When I queried this - I was told I was wrong.
I was pretty annoyed but was in a rush and I had already had to wait well over 30 mins to be assisted in the first place. So I left but I am incredibly frustrated.
I have emailed and whatsapped the helplines and sent through proof of both invoices to no response. I returned the car on 02/05 and am still waiting on the deposit as well.
Please help rectify this.
Helpful (0)
Replies (2)0
Replies (2)Woodford Car Hire's replyOfficial
08 May 2023, 11:49Dear Nerine
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Woodford Car Hire's reply08 May 2023, 11:49
Official
Dear Nerine
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Woodford Car Hire's replyOfficial
08 May 2023, 16:08Dear Nerine
My sincere apologies the email address is ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
My sincere apologies the email address is ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Woodford Car Hire's reply08 May 2023, 16:08
Official
Dear Nerine
My sincere apologies the email address is ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
My sincere apologies the email address is ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
