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Benjamin B

1 reviews | Active since May 2022

07 Feb 2023, 11:28

No Refund Payment

I rented a vehicle on 25/11/2022 from Woodford Cape Town Airport - a credit is due to me. I have written numerous mails, each time to be told that my query will be escalated to their finance department for a refund. To date (07/02/2023) no refund has been made.

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Replies (3)
Woodford Car Hire
Woodford Car Hire's reply07 Feb 2023, 12:52
Official
Dear Benjamin

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely
Kayla Marriott
Vision 2023 Team
Woodford Group
BB
Benjamin B's update09 Feb 2023, 07:50
Reviewer Update
Thank you very much for your prompt action - refund was received on 09/02/2023.
Woodford Car Hire
Woodford Car Hire's reply09 Feb 2023, 08:12
Official
Dear Benjamin

Thank you so much for your positive feedback and for taking the time to post this review. We are so glad you've received your funds accordingly.

Yours Sincerely

Nomathemba Mhlongo


Woodford Car Hire 


Vision 2022 Team