LH
Lerato H
1 reviews | Active since May 2019
01 Oct 2025, 11:48
No refund for paid addidtional driver fee
I had a good experience although I am not happy that I was not refunded money I paid for the additional driver.
I paid the additional driver fee but only found out that the driver needs to be 25yrs and above. I hadn't even uploaded the license on the system. I can't be refunded, although I didn't have an addition al driver.
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Replies (1)
Woodford Car Hire's replyOfficial
01 Oct 2025, 12:47Dear Lerato
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply01 Oct 2025, 12:47
Official
Dear Lerato
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your review and taking the time to offer us invaluable feedback that assists in helping us improve our overall service to you, our valued customer.
Our standard process for refunds is 7 to 14 working days. We aim to have this cleared within these timeframes. You are welcome to contact us at *** for any challenges or delays you may encounter and one of our skilled agents will be able to assist you timeously.
Once again, we thank you for your patronage and input you have provided to our business.
We look forward to welcoming you again
Thank you
Abigail Mentor
The Woodford Group
Vision 2025 Team