No Refund and No Response

I returned a car on the 17th December at the King Shaka Airport, reference 193433. up to today I have not gotten my refund released back into my account. Can someone urgently assist with this? <br> I booked a car for collection at Cape Town International Airport on the 3rd January 2016, I need that to be cancelled. I paid R1000 deposit, please deduct the penalty fee, i understand it to be R250 and refund the balance into this card number - ***38 5031. PLEASE NOTE THAT I HAVE ALREADY SENT AN EMAIL TO TK AND HE HAS NOT RESPONDED. I will not pay the full amount for this because I have requested for cancellation.<br> I am utterly disappointed with your service and lack of customer service. I looked through the hellopeter complaints and I realize that I am not the only person you are messing with, and then you keep sending a standard response to all the hellopeter complaints and not do anything with their queries. you are shocking and you don't deserve us as customers. Be careful you will loose your clients to competition.