1 reviews | Active since Feb 2015
No Refund
abram mashilo malatji From:*** To:Woodford Car Hire Tue, Sep 8 at 3:10 AM Today is day 15 and still you have not refunded me my money just like you did with the other cancellation. return my money and will never use you rental company.
On Thursday, August 27, 2026 at 03:03:49 PM GMT+2, Woodford Car Hire <***> wrote:
Hello Woodford Car Hire,
Thank you for reaching out. I am Ntombi.
Thank you for sharing the booking references. We will review your request and revert.
For cancelled reservations, refunds usually take 7 to 14 working days to reflect in your account. Please note that working days exclude weekends and public holidays, and once a refund has been initiated, the time it takes to appear can also vary depending on the payment provider or bank.
As you have already provided the cancelled reservation reference WWGP027B74 and advised that the refund has still not been received, this may need a manual check.
Kind regards, Ntombi
Yours sincerely, Contact Centre Agent Woodford Logo Call: +***0 | WhatsApp: +***0 Additional Woodford Image
On Thu, Aug 27, 2026 1:03 PM, *** wrote: Woodford Car Hire
A customer sent the following via the Contact Us page:
Name: Mashilo Moloto Email: *** Phone: *** Country: Branch: Subject: Message:
I am writing regarding reservation WWGP027B74, which I cancelled after selecting the 100 km per day option instead of unlimited kilometres.
I contacted the Hatfield branch and was advised that they did not have the authority to change the booking to unlimited kilometres and that this could only be done by Head Office. I subsequently contacted Head Office, but it was outside working hours. As a result, I cancelled the reservation and made a new booking, WWGP027B7F, with the correct option.
To date, I have not received the refund for the cancelled reservation.
This is particularly concerning as this is the second outstanding refund issue I have experienced with Woodford. The first was the R250 deposit, which I was advised would be escalated, but I have still not received the refund.
Please arrange the outstanding refund immediately, as I would like to use the funds towards my current rental.
Alternatively, if the refund cannot be processed immediately, please use the amount to make a reservation for me from:
Sunday, 30 August 2026 at 08:00 to Wednesday, 2 September 2026 at 08:00 Please confirm how you intend to resolve this and provide the refund/reservation confirmation as soon as possible.
The other issue was resolved, it was Discovery bank that held the funds.
Regards, Mashilo
Our customer support team is available from 7 am to 5 pm, Monday - Friday Email: *** WhatsApp Customer Care: +***0 Call: +***0
Woodford Car Hire
1 Intersite Ave, Umgeni Business Park Durban, KwaZulu-Natal, 4051 South Africa
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Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team