No issues, just unbelievable service

I booked a car (second time I have used Woodford) for a few days I was planning to spend in Durban. (The website is so easy to use and the prices are unbeatable). Four hours before I was due to fly, my Gran passed away. Naturally I was upset and needed to be with my family and so I phoned to let the branch at King Shaka Airport know that I wouldn't be needing the car.<br> <br> The response was immediately sympathetic and I was told that the booking was cancelled and that I would be getting a call from HO with regards to my refund.<br> <br> I got the call from HO a few hours later and was treated with such respect and sympathy, and was told that I would get a full refund.<br> <br> Thanks to all the staff at Woodford Car hire, you made a huge impression on me and my family.<br> <br> Regards<br> <br> Sue