bD
bob D

1 reviews | Active since Mar 2020

04 Mar 2020, 12:27

No fair treatment

We rented a car for 17 days with 100 km to drive each day. As soon as we discovered we would exceed the total kms (1700) we would drive our holiday, we asked if we could change the km to unlimited. This was no option. Fair point as we should do our homework better and should know this in advance. So we decided to return the car earlier with 1628 km driven. We tried at the helpdesk to change the contract for unlimited kms, but this was not possible. But they said to us we would get some money back because we returned the car 7 days earlier. But thereafter they charged us for extra km's, because considering their logic we did 628 km to much. This is a horrible service as they charged us for over 3000 rand. If we parked the car nearby and returned the car 7 days later, this could save us these extra costs, which is ridiculous.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply09 Mar 2020, 17:27
Official
m really sorry about your experience, I assure you that this is not a norm at Woodford. I will personally escalate your complaint to the highest level so that we may compensate you for this terrible experience. 

Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support. 

Yours Sincerely, 
Samantha - Vision 2020 Agent