No deposit Refund, No responce to e mails, etc...

On the the February I hired a car for 2no weeks a deposit of 8000 Rand was paid and was told would be refunded on return of vehicle, i also paid the sum for the hire vehicle.<br> <br> Unfortunately, on Saturday the 21st Feb, I ran over a stone and seemed to have damaged the sum as an oil leak developed. On this Woodford reluctantly sent out another hire vehicle, collecting the damaged one in exchange. I was told for this exchange to happen that i would need to pay the 20000 Rand Excess, which i did.<br> <br> When returning the vehicle, i explained at the desk that i had independent excess insurance and was told to contact Durban regarding, unfortunately there is no customer service email available, hence having to send info to reservations, to date no response and my insurance company chasing me for the required documents, damage evaluation, quote etc.<br> <br> I have today received my credit card details an not has my deposit not been refunded also unauthorised transaction have been taken from my account.<br> <br> To date Woodford have taken in excess of ?2400 from my credit card and produced no documentation detailing what this is for. <br> <br> I need more characters!!!<br> <br> Simon<br> <br> [Email Removed]