MZ
Marius Z
1 reviews | Active since Jul 2022
24 Feb 2026, 16:47
NO customer service from Woodford
On 16th February 2026 received notification of "traffic fine redirection fee" for R287.50 for a vehicle rented in 3-9 September 2025 - a whole 6 months later! Included is this link - https://viewfines.cancomsa.co.za/PayFine/RequestFine - to view and pay the fine. I immediately checked with the Rental Agreement number as required, but no result was returned, only an error "No Data for this RA number"
I rep**** to the mail with a screenshot of the search result on the same day - a week later and still no feedback or reply for Woodford.
If you can not provide proof for this traffic law transgression, then I demand a refund of the fee levied.
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Replies (2)
Woodford Car Hire's replyOfficial
25 Feb 2026, 07:21Dear Marius
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Woodford Car Hire's reply25 Feb 2026, 07:21
Official
Dear Marius
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
MZ
Marius Z's updateReviewer Update
25 Feb 2026, 09:54Why should I contact you AGAIN if my first reply to an official communication from Woodford was ignored? Also the email address in your reply is asterisked out, so how does that help ME contacting YOU?
Why is this matter not escalated internally to determine the cause of the problem, and provide me with an answer or possible solution. After all you do have the rental agreement number provided in the complaint to do so. Instead you just shirked responsibility and made it my problem.
Why is this matter not escalated internally to determine the cause of the problem, and provide me with an answer or possible solution. After all you do have the rental agreement number provided in the complaint to do so. Instead you just shirked responsibility and made it my problem.
MZ
Marius Z's update25 Feb 2026, 09:54
Reviewer Update
Why should I contact you AGAIN if my first reply to an official communication from Woodford was ignored? Also the email address in your reply is asterisked out, so how does that help ME contacting YOU?
Why is this matter not escalated internally to determine the cause of the problem, and provide me with an answer or possible solution. After all you do have the rental agreement number provided in the complaint to do so. Instead you just shirked responsibility and made it my problem.
Why is this matter not escalated internally to determine the cause of the problem, and provide me with an answer or possible solution. After all you do have the rental agreement number provided in the complaint to do so. Instead you just shirked responsibility and made it my problem.