No Customer Care and No Regard for Child Safety or the Law

We booked two child car seats when making the booking 3 weeks in advance of travel. Two days before I followed up with an email describing the ages of the children and what seats were needed; how they should be secured and where in the car.

Arriving to get the car the whole booking process was carried out before telling me that they had no seats. So we had a five week old baby and a two year old toddler and no seats. After arguing and fighting for an hour two grubby seats were produced but neither were suitable for the infant. Another thirty minutes later one arrived, still not ideal, but by using blankets to wedge the baby we could leave the airport.

There was no reply when calling the "customer care", and after leaving a message with another employee I am still waiting for a response. The WhatsApp from the MD is useless too, you can't call the number and messages don't get a reply. No apology, nothing.

Overall a terrible terrible experience, with the mother of the children most distraught by Woodford employees suggesting she travel with the two children unsecured to Somerset West to see if there are seats available there. In South Africa, the National Road Traffic Act stipulates that children under the age of 3 must be in a car seat!

If they had told us when I booked that they had no seats we could have brought our own, it's free with the airline.

The solution: If you travel with children and need seating; use any other car rental company but NOT Woodford.