LC
Luan C

1 reviews | Active since Sept 2019

14 Aug 2025, 14:11

Next Level nonsensical arrogance

This is the last straw. Every month we send someone to Durban on business. This is a Company sending a Manager on a business trip. Almost EVERY month, there is an issue. The Manager of this branch will not accept the person we booked the car for, to use our Company Debit card to pay the deposit. The R5900 rental is paid, using our company credit card. But, the deposit is being secured with the company debit card....Nope says the manager. The drivers name has to be on the debit card???? But, they accepted the credit card payment for the hire, and the drivers name was not on that. But, the DEPOSIT has to be paid with that drivers Credit card. Since when does a company expect their driver to use their private credit or debit card to pay a deposit? It gets better:- since it is a debit card, and not a credit card...the deposit is now R10 000 and not R6000, if this was a credit card. Last month, they would not allow us to hire 2 vehicles from them. Our truck had to go in for a service, so the visiting manager had to hire a truck for our driver to drive...."nope" says an Arrogant Manager who thinks he is the "High and mighty", you cannot hire 2 vehicles at the same time. We then ask:- well, then what would you tell us if we arrived with a soccer team, and the company cannot fit all the players into one vehicle, would you expect the remaining players to walk? Stupidity has reached new levels here people. Arrogance has cost you our years of support...we are not hard up for options Woodford...look around you!!!! Go back to sleep...fold your hands a little...and poverty will rob you whilst you sleep. Desigen....learn some humility, and good business practices

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply14 Aug 2025, 15:00
Official
Dear Luan 

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2025 Team