Never rent a vehicle through Woodford Car Hire ever again!

<p>We refer to several phone calls and communication to Woodford Car Hire on an additional day charged on my credit card, no communication on the additional charges raised.</p> <p> </p> <p>After several calls to their customer service department, Sumid, whom responded on the charges and saying we returned the vehicle on 1400 on 30th January 2017, therefore being charged for an additional day for the 31st January 2017. Absolute *******!</p> <p>I have made further enquirers and spoke to Jay, Friday, 10th February 2017, whom undertook to revert back to me, to no avail.</p> <p> </p> <p>Let me detail our query again:</p> <p>We booked the vehicle on 26 January 2017 and received the vehicle at approximately 09h45?<br />26/01/2017 - 09h45<br />27/01/2017 - 09h45<br />Day one :This is constituted as 1 day.? 24hours?</p> <p>27/01/2017 - 09h45<br />28/01/2017 - 09h45<br />Day 2</p> <p>28/01/2017 - 09h45<br />29/01/2017 - 09h45<br />Day 3</p> <p>29/01/2017 - 09h45<br />30/01/2017 - 09h45<br />Day 4</p> <p>30/01/2017 -09h45<br />30/01/2017 - 14:15 returned </p> <p>Being charge for the above for Day 5 (actually in a 24 hour cycle on 4 days rental) - 4 hours usage only - paid in full as per the invoice and fuel paid!</p> <p> </p> <p>So therefore we are in disagreement that it is un-lawful to be charged a sixth day for a full 24 hours usage, additional insurances and an additional driver, if we only had the vehicle for the 4th day (paid in full), however paid for the 5th day in full for 4 hours usage? </p> <p>The attached invoice also only reflects the charges as per the agreement, however the additional day does not appear at all and is only mentioned in the body of the communication. </p> <p> </p> <p>We demanded a rectification and only received notification that the manager has declined our request and this is final. </p> <p> </p> <p>Never, ever use Woodford Car Hire ever again - all be warned. </p>