CK
Christina K

1 reviews | Active since Mar 2024

08 Mar 2024, 22:29

Negligent and unfriendly

A car renter to be avoided! The wheels had been incorrectly filled - 3 instead of 2.3 The "license plate" was a crumpled piece of paper and a month overdue - we were pulled over by the police twice! We were charged for a scratch despite having full coverage, and were given just 3 days notice to respond. The desk staff was unfriendly, the car staff unhelpful/unknowledgeable. When collecting the car we were told that we had to take the car to Pretoria 30 days into the rental period for a check-up even though we were then in Lower Sabie - Kruger. Of course we refused - but a "Have a good journey" would have been nicer.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply11 Mar 2024, 07:52
Official
Dear Christina
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team