NM
Nokuthula M

1 reviews | Active since Sept 2022

11 Dec 2023, 21:31

Need my money back urgently

I have been waiting for my refund for way too long while they did not even give us the car.

I mean, it should not take this long to return my money.

We booked the car online and upon our arrival to collect we were told they cannot release the car cause the credit card for the deposit was not on my boyfriend’s name. Mind you this was late hours of the Evening.

We had to find another car rental to assist us and avoid being stranded and sleeping at the airport.

Had to use my new born savings for the new renal thinking it won’t take long for the refund. Right now I'm running out of babies supplies.

Guys i urgently need my refund. This is seriously not fair at all. I cannot go to mashonisa while youll have my money

0
Replies (2)
Woodford Car Hire
Woodford Car Hire's reply12 Dec 2023, 07:05
Official
Dear Nokuthula
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2023 Team
NM
Nokuthula M's update18 Dec 2023, 14:04
Reviewer Update
Abigail

please stop with this automated reply that does not solve the problem in any way possible.

you just keep on writing the same comment on all the complains.

i still don't have my money.