1 reviews | Active since Oct 2012
My credit card was overcharged with additional fees for apparently "bad smell"
My credit card was overcharged with additional R517 and the reason was "bad smell" . I have a problem with this because firstly no one discussed this with me before deducting this fee. Secondly I dropped the vehicle myself in a clean condition, with no bad smell whatsoever. Thirdly I'm being sent back and forth when I enquire about this, I phoned the branch in Cape town airport and spoke to Ashwin and he told me only the head office can deal with these queries. I spoke to Sudesh Jagew at head office and he said only the branch can deal with these queries as they received the car. This is for contract CT-35196
Worst experience ever, it seems they were looking for something to overcharge since the fuel was fine and I actually used less km's than what they've given me and the car was in a clean state because it never really moved a lot ! Never using this rental company again unless this is sorted ! ******** !
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your feedback.
We will be using this as a learning tool to improve in every aspect of our business.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
We do not send our vehicles for valet unless the condition it has been brought back is not conducive to rent out to our next customer.
Unfortunately, this was 1 of those times where the vehicle had to go for valet.
This was picked up by a few of our agents at the time of you dropping the vehicle off hence, the branch manager requested for this to be done.
I am extremely sorry if you feel this was unfair , however, we had to take the necessary measures in order for us to rent out again.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
We do not send our vehicles for valet unless the condition it has been brought back is not conducive to rent out to our next customer.
Unfortunately, this was 1 of those times where the vehicle had to go for valet.
This was picked up by a few of our agents at the time of you dropping the vehicle off hence, the branch manager requested for this to be done.
I am extremely sorry if you feel this was unfair , however, we had to take the necessary measures in order for us to rent out again.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
DON'T BE SUCH A ****! Firstly there were no agents when I dropped the vehicle, your manager on duty told me I can drop the keys in the box as he saw nothing wrong with the car. Secondly that car never even traveled that much, as u can see I even used less km's than I was allocated and it was very clean inside and out. Inspection is done when a client picks and drops the car and in this case none of both was done. This so called "bad smell" you're smelling could've been there when I picked up that car.
I will also take necessary measures to get my money back that you deducted withou telling me. We will go to court if needs be.
You can forget about my support and being part of your journey if this is how you treat your customers.
DON'T BE SUCH A ****! Firstly there were no agents when I dropped the vehicle, your manager on duty told me I can drop the keys in the box as he saw nothing wrong with the car. Secondly that car never even traveled that much, as u can see I even used less km's than I was allocated and it was very clean inside and out. Inspection is done when a client picks and drops the car and in this case none of both was done. This so called "bad smell" you're smelling could've been there when I picked up that car.
I will also take necessary measures to get my money back that you deducted withou telling me. We will go to court if needs be.
You can forget about my support and being part of your journey if this is how you treat your customers.