My African dream

I recently rented a vehicle from Woodford Car Hire Sandton, and while the experience was mostly positive, there were some issues that arose. Initially, I attempted to make an online payment using my wife's credit card, but it was not accepted for the deposit. Fortunately, this was quickly resolved.

Another issue arose when we were provided with a Toyota Starlet instead of the Toyota Urban Cruiser we had booked. However, the staff at Woodford promptly addressed this issue and provided us with the correct vehicle.

Upon receiving the Toyota Urban Cruiser, we noticed that despite being claimed to be inspected, the vehicle had several scratches, dings, and chips. Additionally, the fuel tank was only half full, contrary to our expectations. We reported these issues to the WhatsApp customer care, and they were acknowledged.

Despite these initial problems, the vehicle performed flawlessly throughout our rental period. The staff at the Sandton location were friendly, and Justice, our primary contact, handled our complaints efficiently and ensured a smooth experience.

The delivery and collection process at Lanseria was also hassle-free. Although a friend had previously advised against using Woodford, I was pleasantly surprised by their efforts to address our concerns and provide a positive experience. As a result, I would not hesitate to give them another chance in the future