LT
Ludick T
1 reviews | Active since Jan 2022
17 Jan 2022, 14:43
Mr
On 24/12/2021 I hired a vehicle at Woodford or-tambo international airport....The vehicle had dents and scratches and I did QC inspection with the guy who was helping me (Peter)i took pictures and he also took pictures with note pad where you sing before taking a vehicle. on 2/01/2022 I returned the vehicle with same dents and scratches, now Woodford want me to pay for that damages... I've send them proof of pictures and QC inspection sheet
My biggest mistake that I totally regret the day I accepted that vehicle...it's been two weeks now... Or-tambo branch they told Peter resigned...so I don't if it's far to pay for something that you didn't do and yet you received the vehicle with dents and scratches
But still they want you to pay
Regards Lu****
Helpful (0)
Replies (3)0
Replies (3)
Woodford Car Hire's replyOfficial
17 Jan 2022, 14:48Dear Lu****
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear, Please allow my customer team to investigate and provide feedback, if you ever need assistance at any time, you can consult my customer care team on ***
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your continued support as we address your query
Yours Sincerely
The Woodford Customer Care Team
Kayla Marriott
Woodford Car Hire's reply17 Jan 2022, 14:48
Official
Dear Lu****
Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.
I'm sorry to hear you had such a frustrating experience that's not what we like to hear, Please allow my customer team to investigate and provide feedback, if you ever need assistance at any time, you can consult my customer care team on ***
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your continued support as we address your query
Yours Sincerely
The Woodford Customer Care Team
Kayla Marriott
LT
Ludick T's updateReviewer Update
31 Jan 2022, 14:47Hi Kayla
When will I get my refund back because you guys keep telling me about 5 working days and no action at all
Can I please have my money..I'm keeping calling calling...can I please have my money back
Please refund my money for how long must I wait now it's February since I rented a vehicle in December yet I haven't received my money
It's easy to take the money but difficult to return it...
Please with all respect return my money
Regards
Lu****
Dear Lu****
When will I get my refund back because you guys keep telling me about 5 working days and no action at all
Can I please have my money..I'm keeping calling calling...can I please have my money back
Please refund my money for how long must I wait now it's February since I rented a vehicle in December yet I haven't received my money
It's easy to take the money but difficult to return it...
Please with all respect return my money
Regards
Lu****
Dear Lu****
I trust you are well.
Thank you for your patience whilst I have been attending to your query.
My apologies for the delay and any inconvenience caused.
Kindly be advised that your refund was escalated to the finance department hence it’s in the process of getting done.
Thank you for the support.
Have a wonderful day further
Stay safe during these tough times.
Kind regards,
Kayla Marriott
Customer care
LT
Ludick T's update31 Jan 2022, 14:47
Reviewer Update
Hi Kayla
When will I get my refund back because you guys keep telling me about 5 working days and no action at all
Can I please have my money..I'm keeping calling calling...can I please have my money back
Please refund my money for how long must I wait now it's February since I rented a vehicle in December yet I haven't received my money
It's easy to take the money but difficult to return it...
Please with all respect return my money
Regards
Lu****
Dear Lu****
When will I get my refund back because you guys keep telling me about 5 working days and no action at all
Can I please have my money..I'm keeping calling calling...can I please have my money back
Please refund my money for how long must I wait now it's February since I rented a vehicle in December yet I haven't received my money
It's easy to take the money but difficult to return it...
Please with all respect return my money
Regards
Lu****
Dear Lu****
I trust you are well.
Thank you for your patience whilst I have been attending to your query.
My apologies for the delay and any inconvenience caused.
Kindly be advised that your refund was escalated to the finance department hence it’s in the process of getting done.
Thank you for the support.
Have a wonderful day further
Stay safe during these tough times.
Kind regards,
Kayla Marriott
Customer care
Woodford Car Hire's replyOfficial
31 Jan 2022, 15:07Dear Lu****
I trust you are well
Thank you for your patience whilst I have been attending to your query.
My apologies for the delay and any inconvenience caused.
Please be advised your refund was actioned on the 28/01/2022.
We really do apologize for the delay and frustration you experiencing
I can ensure you that you won’t encounter such again.
Thank you for your support and most importantly your patience.
Enjoy the rest of your day 😊
Stay Safe
Kind regards,
Kayla Marriott
The Woodford Group
Woodford Car Hire's reply31 Jan 2022, 15:07
Official
Dear Lu****
I trust you are well
Thank you for your patience whilst I have been attending to your query.
My apologies for the delay and any inconvenience caused.
Please be advised your refund was actioned on the 28/01/2022.
We really do apologize for the delay and frustration you experiencing
I can ensure you that you won’t encounter such again.
Thank you for your support and most importantly your patience.
Enjoy the rest of your day 😊
Stay Safe
Kind regards,
Kayla Marriott
The Woodford Group