Misleading Booking Information Resulting in Unfair Additional Charges

I am extremely disappointed with the service I received regarding my recent car rental booking.

On 20 March 2026, I received and accepted a quotation for R3,530.22, based on a rental period from 13:00 on 21 March to 13:00 on 24 March. Before confirming, I clearly questioned the agent about a discrepancy in the system showing two different times (11:00 and 13:00). I was explicitly told to ignore the 11:00 time and that the correct booking was for 13:00, and that it would be updated on the system. I re**** on this assurance and proceeded with the booking, even declining better-priced alternatives from other rental companies. The agent also processed the booking on my behalf and discouraged me from completing it online myself.

However, I later discovered that the system reflected an 11:00 pick-up time. As a result, I was charged an additional day because I collected the vehicle “early,” despite following the agreed 13:00 schedule. To avoid extra charges, I even rushed back to the airport to meet the 13:00 return time, leaving my sick mother only to still be penalised due to incorrect information provided by the agent.