1 reviews | Active since Dec 2015
Mechanical Repairs
I rented a vehicle which I drove to Johannesburg the next day, where the clutch failed. I drove the vehicle so I know for a fact that it was not in any way abused. The breakdown occurred near Carnival City near Heldelburg. I reported the breakdown around 13H00, but a mechanic only arrived around 18H00 - 5 hours on the roadside. I was given a lift to OR Tambo, and after another 1.5 hours, was given a replacement vehicle. When the rentail invoice arrived, I was shocked to see that Woodfords billed me for the repair. With hundreds of people driving the vehicle, I use the vehicle for one day, and somehow I am responsible for the clutch. I would understand paying an excess for an accident, but mechanical repairs is another issue. Woodfords should be responsible for maintaining the vehicle in good conditions, so that a client does not have to suffer the inconvenience and risk of a breakdown in the middle of nowhere. To make matters worse, Woodfords just debited my Diners Club account without discussion of authorisation, **********ly. To anyone reading this, watch out for Woodfords. This does look underhanded. Hopefully Diners Club could assist to get my money back - R8000.
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Customer Relations
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations
