Lots of promises, terrible service

The new card authorization process is a mess, so took over an hour to get the car - the manager in King Shaka branch told me not to worry, they will update the system. When I returned the car, it wasn’t sorted - I then emailed and got a call from +***5 on Tues morning. He told me that it will be sorted out. On Tues afternoon I got an automated email with the incorrect details still not updated - I had taken photos because I knew Woodford is always so unprofessional, so emailed the photo on Tues with exact time visible. Then on Wed morning I still get a charge on my credit card!