Long wait dissatisfied customer

I would have rated in the past 5 star but the service we experienced on our trip to Cape Town was unacceptable.. We pre hired and paid for vehicle well in advance, which wasn’t available on pick up. They then offered us a vehicle which was a downgrade. We were down for a wedding and we recommended friends from SA and UK which used your company on our recommendation both of these parties have never used your services and both were upgraded, one to a Mercedes. I did send a review approximately 3 weeks ago and was told they would follow up with the CT airport branch no reply as yet! Won’t be using or recommend your services again. We’ve used you services 4 times in the past