AC
Amy C

1 reviews | Active since Mar 2019

29 May 2023, 16:45

Living in the stones ages and unhelpful to payment methods!

I booked a vehicle ahead of time for a work trip, upon arriving I needed my own card with my name on it to pay for the deposit and not the card I used for the actual booking (company card without my details on it). I will take the fall for it although this was not well stated or made evident enough. I had to leave with no other option due to old systems. I rebook another vehicle the following day and return to the airport to collect to be told this time they don't accept DEBIT cards!! Every other car rental I've ever dealt with accept any type of card. This company is working in the stone ages and are not willing to help if you don't conform to what they offer. The lady serving me was nice enough and told me that both of these problems are stated in their emails. They are not highlighted enough or in any section that places the importance of actually being able to collect the vehicle.

Woodford made my travel unpleasant, stressful and frustrating due to having to go even further out of my way to be told no.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply30 May 2023, 07:11
Official
Dear Amy 

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.

Junaid Williams
The Woodford Group
Vison 2023 Team