Late vehicle and other frustrations.

First time with Woodford. No obvious warning in communications received of security documentation required (Could have done / resolved before the time). Staff indicated if not supp****, then no vehicle. Luckily I was able to resolve at front desk. Woodford need to be more proactive in warning about this. Vehicle not available when arrived and eventually arrived one hour and twenty minutes later (Affected ongoing trip). On return was presented with a Toll Invoice that did not even reflect out trip (This was resolved a week later and monies returned). Based on experience with competitive car hire companies, Woodford would not necessarily be my first choice.