Lack of Delivery

On Thursday the 8th of October I was scheduled to pick up my vehicle from Woodfords CPT airport at 07.00. the flight was delayed and I ended up landing at 10.10 that same morning. I arrived at Woodford only to my dismay to be notified that my car was STILL not ready for collection. This surely was not acceptable I asked what would have happened had I arrived at the scheduled time? Would I have been sitting in this place until this time waiting for my car that I had booked for on the website and had paid for?? Totally unacceptable. All the same I decided not to freak out and waited patiently for ANOTHER -40 min for my car. I was standing outside and no one even came to explain what happened I just waited until I started getting very impatient and went and asked what was going on to be told the car was still not ready it was being cleaned!!!. I would like to demand my refund for the full hours that I did not use the car for. It is highly unacceptable and very unprofessional service and would appreciate if they could also improve on this. To confirm we will no longer be making use of Woodford for any business or personal trips!!