Kindly refund my credit card

Returned my car at Cape Town branch over 10 days still have not received my credit card refund. Called head office twice spoke to Londi and Tuscany who both committed to call me back and failed to do so my reservation confirmation was WWGP002E6D please can my refund be done - Essa Suliman please can you ask your staff to do their job and pay us back timeously. Please run a honest concern this is not ethical plus we are having to follow up for a service you suppose to render.