Incorrectly Charged Damage

I rented a vehicle recently from Woodford, King Shaka International airport on 14 November 2024 and my file will reveal that I have used Woodford many times on previous occasions, because of their exemplary services without any problems. Upon arrival, as my husband was walking with the assistance of crutches, they kindly delivered the vehicle just outside their airport office and not the car park. The standard company protocol is for the customer to check the vehicle simultaneously with a Wood team member for any damages. However, I was informed that that they had taken photographs prior to me collecting the vehicle and they would send me these photographs, if there were any damages. This was a huge oversight on my part, as the next day when I received the photographs, they were dated 3-8 November, and I collected the vehicle on 14 November. Checking the vehicle the next day, once the rain had stopped, I found the right-hand side of the driver door had been damaged. I took a photograph of the damage, but the Woodford Team did not acknowledge or respond to my mail to query this. When I returned the vehicle, I checked the fuel with a team member and was informed that it was not necessary to check the vehicle for damages. This was another breach of protocol, and I was charged for the damage which was not my fault. To date, they have they not shown me the photographs of the vehicle on 14 November when I collected the vehicle. This is clear evidence of inadvertently sending falsified records, and I would appreciate Woodford in resolving this issue and refund me the amount of R5,926.00. Thank you for your time and understanding.