Incompetence in processing refunds

I say people should not waste their time and money with Woodford car hire. When it comes to cancellations, getting your money back is a hassle. I cancelled my booking in January 2024 because of a hidden cost that the teller wanted to apply to my bill when I went to collect a vehicle that I had booked online.

This is now March and there is no hope that this matter will be resolved. All Woodford does is send an automated reply when I email them for assistance.

I sent my banking details in February and was promised a refund after 14 working days from that date. Well, from what I am reading on the other reviews it is clear that a weakness exists in Woodford when it comes to processing refunds.

Trust me, I will never use this company again and neither will I recommend it to anyone else. You may send the automated reply about you wish to regain my trust. Do not bother you send me the email address for correspondence. That method too is useless. Just pay back what belongs to me then I'll be happy.