Inadequate Service Desk Reservation Confirmation

I would like to express my dissatisfaction with the onset of this rental. When we arrived at OR Tambo on the 24th ofDecember to collect the vehicle we were told that the vehicle allocated to us had failed an inspection. This happened even after receiving confirmation that the vehicle was ready for collection. We then had to wait for around 30 minutes for the service desk to arrange for another vehicle to be sent from another depot. As we still had some distance to travel to our destination this was an unwanted delay. I have also sent this complaint via the WhatsApp number suggested, however, to date I have not had any response. Re this specific vehicle I have also, prior to the pickup sent two requests to woodford to confirm whether or not the vehicle (a pickup) comes with a canopy, to which once again I had no response.

I have used Woodford once before and had no issues with the rental and in fact was suitably impressed. After my last experience I am doubtful on whether or not I will use Woodford again.