If you want to be let down, use this company

On the 17th of March 2022, I booked and paid for a VW Caravelle, Mercedes Vito, or Hyundai H1 bus from Woodford car hire O R Thambo, as I was picking up a delegation of 7 Americans from my branch overseas on the 8th of April 2022. I booked 3 weeks in advance in order to make sure I had secured a vehicle. On the 6th of April 2022, 2 days before their arrival, I received a mail telling me how Woodford could not wait to meet me on the 8th of April. On the 7th of April at 14H00, less than 24 hours before the delegates arrived, I got a call from Colin at Woodford, to say that they do not have the bus available for me but will give me 2 small cars instead. He suggested that the American delegates could drive themselves with an international driving license. How incredibly unprofessional do I and my company look, I have a delegation of 7 Americans arriving from my branch overseas, and I must let them drive themselves around a foreign country. Then I was offered a 7 seater Toyota, but including me, there would be 8 people, so where does the last person sit, on someone's lap? I demanded that they return my money by the end of the working day on Friday 8th of April. I booked the bus almost a month in advance to secure everything, and these guys just blew me off and made us all look very unprofessional, as most people see a third-world country. I called a battery of other hire companies, who all told me that if I had booked with them a month before, they would have had a vehicle ready for me, but not at such short notice. Early Friday morning 8th of April, I received a WhatsApp message from Essa Suleman, one of the managers or whatever from Woodford who asked me how my experience was. I explained everything to her and she said that she would investigate and come back to me. Well...... today is Monday the 11th of April and I have had no response from Essa or Colin. and I still have not yet received my money back. If you are looking to be let down and dropped at the last moment, then this is the company you should be hiring cars from.