I will never hire a car here again my R5000 deposit not back yet after a month

This is my worst experience with woodford i hired a car 25th may they held R5000 on my credit card its 24th June and its not back, the consultant siyabonga who i have been dealing with on email is not helpful at all, an email from their merchant bank was requested, he sends an email himself to my bank even though that's not the process and using incorrect authorization codes , i am sitting here a month later no one is taking accountability to ensure that this is done correctly and i get my refund, woodford speak to your banks or whoever you need to speak to ensure this is done , i have made a decision to never hire from you again