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ZK
Zandile K

1 reviews | Active since Dec 2022

19 Dec 2022, 07:15

I want my money back

I am extremely angry and frustrated. I took a car on the 09/12/2022 and returned in on the 12/12/2022. I have not received my R4000. Stupid me I went back to the again on the 15/12/2022 and returned the car on the 17/12/2022 and they have my R5000. Only than I am told I will only be getting my R9000 refund after 14 working days which means on my count that will only be next year. How am I told 72hrs of refund than all of a sudden things change to 14 working days? I want my money paid back because I owe them nothing.

0
Replies (9)
Woodford Car Hire
Woodford Car Hire's reply19 Dec 2022, 07:54
Official
Dear Zandile

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Kayla Marriott

Vision 2022 Team

Woodford Group
Woodford Car Hire
Woodford Car Hire's reply19 Dec 2022, 07:57
Official
Dear Zandile 

I trust you are well.
 
Thank you for your patience whilst I have attending to your query.
 
Kindly be advised this is a holding deposit and not a refund. These funds were just blocked in your account however not debited hence you will not be receiving any sort of credit.
 
With regards to your holding deposit of R4 000, please be advised your holding deposit was cancelled on the 15/12/2022.

The holding deposit of R5 000 was cancelled on the 17/12/2022.

If you could please keep checking your balance. The bank won’t notify you, only your balance will escalate/increase.
 
Thank you for your support.
 
Have a great day further

Yours Sincerely

Kayla Marriott

Vision 2022 Team

Woodford Group
 
ZK
Zandile K's update19 Dec 2022, 08:12
Reviewer Update
How is it that I return your car on the 12/12/2022 and it is only canceled on the 15/12/2022? Is that my fault? I was told 72hrs of my holding deposit will be in my account. The R4000 is not yet in. I do understand with the second one of R5000 because I returned the car on the 17/12/2022. I am not stupid I check my balance everyday. This frustrates me coz you are making it my fault. This than makes me say your company has my R9000 in total now and this 14 working days of wait will only fall next year because of the holidays in between. Don't tell us customers 72hrs of return funds while booking and after we have paid tell us a different story of 14 working days. You are making me more angry. Was I suppose to get behind your desk and cancel things myself on the 12/12/2022?
Woodford Car Hire
Woodford Car Hire's reply19 Dec 2022, 08:59
Official
Dear Zandile 
 
Thank you for your patience whilst I have attending to your query.
 
Please advise which bank you bank with.
 
Thank you for your support.
 
Have a great day further

Yours Sincerely

Kayla Marriott

Vision 2022 Team

Woodford Group
ZK
Zandile K's update19 Dec 2022, 09:10
Reviewer Update
I am using Woolworth Absa credit card.
Woodford Car Hire
Woodford Car Hire's reply19 Dec 2022, 10:37
Official
Dear Zandile 
 
Thank you for your patience whilst I have attending to your query.
 
Please allow me to follow up with Absa, i will revert with feedback. 
 
Thank you for your support.
 
Have a great day further

Yours Sincerely

Kayla Marriott

Vision 2022 Team

Woodford Group
Woodford Car Hire
Woodford Car Hire's reply19 Dec 2022, 13:30
Official
Dear Zandile

 I trust you are well.

Thank you for your patience whilst I have attending to your query.

Kindly be advised this is a holding deposit and not a refund. These funds were just blocked in your account however not debited hence you will not be receiving any sort of credit.

 Please note Absa was contacted today to release these funds.

Reference Number -R4000/KS-63800 : C-***6   ( From Absa Authorizations )

Reference Number-R5000/KS-64021 :  C-***1 ( From Absa Authorizations )

 If you could please keep checking your balance. The bank won’t notify you, only your balance will escalate/increase.

 Thank you for your support.

Have a great day further

Yours Sincerely

Kayla Marriott

Vision 2022 Team

Woodford Group
 

 




ZK
Zandile K's update20 Dec 2022, 14:44
Reviewer Update
Good day

My issue has been attended to and is resolved. My R9000 has been fully reversed into my account. Thank you for assisting.
Woodford Car Hire
Woodford Car Hire's reply21 Dec 2022, 07:41
Official
Dear Zandile

Absolutely no problem , it’s only a pleasure assisting our valued clients.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.

Thank you for your support and patience.

Have a great day further. 😊

Yours Sincerely

Kayla Marriott

Vision 2022 Team

Woodford Group