DB
Darryl B
1 reviews | Active since Jan 2013
22 Sept 2025, 12:23
I rented a car from the 23rd August to the 8th September
I rented a car from the 23rd August to the 8th September. Counter staff were very friendly. Car was in great shape practically brand new. Infact this morning I was checking pricing for my next rental with Woodford in March 2026 and this is where my disappointment comes in. My last rental was for a Premium Mercedes or Similar however my car wasnt ready when I got there so they then gave me a BMW X1. To my surprise they essentially downgraded me to a cheaper car based on their website rates. How must a customer feel when they want to use Woodford again but Woodford essentially taking money from them. Feeling very let down then Woodford.
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Replies (2)
Woodford Car Hire's replyOfficial
22 Sept 2025, 12:45Dear Darryl
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply22 Sept 2025, 12:45
Official
Dear Darryl
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
DB
Darryl B's updateReviewer Update
22 Sept 2025, 13:39 Hi Abigail Mentor, thanks for your prompt reply however I don't think you read the entire review that I posted. Please read to the end.
Thanks
Darryl
Thanks
Darryl
DB
Darryl B's update22 Sept 2025, 13:39
Reviewer Update
Hi Abigail Mentor, thanks for your prompt reply however I don't think you read the entire review that I posted. Please read to the end.
Thanks
Darryl
Thanks
Darryl