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Nhlayiso R

1 reviews | Active since Aug 2015

14 Nov 2023, 14:47

I DEMAND my money back ASAP!

Rental - KS-81294

Returned their vehicle on the 24th of October 2023 @ Woodford King Shaka Airport, to date they still have not returned my holding deposit of about R3800.00. Called, emailed whatever, the money is not refunded. When i queried last week on November 8th i was sent a lousy document that claimed that my refund was processed on the 04th of November 2023. Till to date, no money has been deposited back to me. This is now just pure theft.

I just want my money returned and cut ties with this losers. I am currently away on business travel and upon returning to Durban I shall personally visit these ********s at the branch and deal with this situation decisively. No1 should have to beg rental companies to return your hard earned money.

I emailed customer care and demanded proof of payment since they claimed the money was processed. No response. What the hell must one do now?

19 days later after i returned your car - still no refund. How is that normal?

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply14 Nov 2023, 14:59
Official
Dear Nhlayiso
 
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2023 Team