HORRIFIC AND DISHONEST SERVICE

On the 20th April I hired a car from OR TAMBO. Upon collection, I was met at the customer service counter by Mr ****** himself. When I complained about this to management I was promised a letter of apology which I've yet to receive. My experience only gets worse. I returned my car on the 27th April with a FULL tank, no damages and well within the arranged 7 day hire period. Fortunately I photographed every detail. A Woodford staff member signed for the FULL tank of fuel, time, date & condition of the vehicle. The following day I noticed 3 separate deductions leaving my account. An extra amount of just under R 1000 had been deducted. When I questioned this I was told it was for Etolls which then later changed to fuel costs. Obviously I argued this as I had proof as well as a signed document of a FULL tank. If I'd driven through 2 toll gates that would have been a lot so there was very clearly a problem. 17 emails later on the 10th day of May I'm still waiting for my promised in writing refund. Why must I fight for honest service? How can a company get basic customer service so wrong? How is it possible to unjustly deduct whatever they choose from my account? Woodford have offered me a R 300 car hire voucher in lieu of my regrettable experience. Well, that's NEVER GOING TO HAPPEN, I will never return to this company again!