Horrible Service / Unreliable Car

Booked at Toyota Corolla Cross for pick up at 11am at Cape Town International. Eventually got to the front of the queue and was given a voucher to pick up a car, which I found out on pick up was a Toyota Urban Cruiser and not a Corolla Cross, quite a substantial differences in car classes. I then had to go back to the main queue to query this, I was then told they did not have any of the bigger auto cars available. No refund was offered for the smaller car so I insisted on a similar size car that I had paid for. Eventually at 1pm, I was given a Haval Jolion.

On the 2nd day of the car hire, a warning light came up on the dashboard "gearbox overheating". I pulled over and phoned the emergency Woodford number and told them about the problem that was happening. It was drivable but kept losing power. The agent said that I could carry on driving and he would call me back. He phoned me back about half an hour later querying what the actual warning was. I told him it was "gearbox overheating" and he said he would call me back. That was the last time I heard from Woodford.

For the last day of my holiday, we wanted to go through to Cape Town central but with the unreliable car, we had to s**** this idea. Good thing too as it was losing power again by the time we managed to get back to the airport.

Horrible service from this company, I wont use them again. It ended up causing stress on what was supposed to be an enjoyable holiday. The lack of follow up was quite alarming, I could have been an international tourist stuck somewhere unsafe with a non-functioning vehicle. I can only imagine due to them overbooking cars and not being able to give me a car in the category I paid for they gave me one they knew had issues. Rather use first car rentals at Cape Town airport, they had lots of available vehicles and very little wait time.