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Fani N
1 reviews | Active since Jun 2019
30 Nov 2023, 15:58
Horrible Service from Customer Care
1. I paid fully for a car rental , to collect 10 November. 2. On 2 November I requested a refund at a Hatfield branch and was told to wait about 10 working days. 3. On 17 November I went to the Hatfield branch again to find out why my money isn't returned. It was escalated to Customer care for "urgent assistance" 4. As at 30 November I still don't have my money refunded!
Helpful (0)
Replies (3)0
Replies (3)
Woodford Car Hire's replyOfficial
30 Nov 2023, 16:05Dear Fani
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2023 Team
Abigail Mentor
The Woodford Group
Vision 2023 Team
Woodford Car Hire's reply30 Nov 2023, 16:05
Official
Dear Fani
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2023 Team
Abigail Mentor
The Woodford Group
Vision 2023 Team
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Fani N's updateReviewer Update
04 Dec 2023, 11:42These automated replies! Are you seriously referring me to the same customer care I'm complaining about?
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Fani N's update04 Dec 2023, 11:42
Reviewer Update
These automated replies! Are you seriously referring me to the same customer care I'm complaining about?
FN
Fani N's updateReviewer Update
04 Dec 2023, 11:47I requested my refund on 2 Nov. Went to the Hatfield branch on 17Nov for a follow up. The issue was escalated to your customer "care". It is now 4Dec and I still don't have my refund. What's your excuse?
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Fani N's update04 Dec 2023, 11:47
Reviewer Update
I requested my refund on 2 Nov. Went to the Hatfield branch on 17Nov for a follow up. The issue was escalated to your customer "care". It is now 4Dec and I still don't have my refund. What's your excuse?