Holding deposit

I am only giving two stars because of the prompt response and excellent service I received from OR Tambo, after I returned the car that’s when the horrible service started. Instead of holding the deposit on my account, they debited the funds, Smangele and Shelly have been promising to sort my problem out since last year December and to date I have not received anything, after several phone calls and emails! Now when I call the call centre the phone goes unanswered, the OR staff has not been helpful as they also put my calls through to CUSTOMER CARE!! which rings until the call was dropped I asked to speak to someone senior to sort out my problem they still put me through to CUSTOMER CARE!

I even asked to speak to Mr. Essa Suleman to no avail! I’m posting my long story here with the hope that the right person will help sort out my problem.