Holding Deposit

Item: Woodford Car Hire
Rating: 1
Author: Marlino M

What a nice marketing tactic informing clients that a deposit will be returned within 24-48 hours. It's been a week and after numerous phone calls and emails, not 1 person managed to resolve my issue. Been in contact with my bank who sent me written confirmation that Woodford still needs to release my deposit after your agents told me that it was done. Typical service from a company to ignore customer's once a sale has concluded.

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

11 Aug 2023, 11:31

Dear Marlino

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.
Kayla Marriott
The Woodford Group
Vison 2023 Team

Woodford Car Hire's reply11 Aug 2023, 11:31

Official

Woodford Car Hire's replyOfficial

11 Aug 2023, 11:32

Dear Marlino

I trust you are well.

Thank you for your patience whilst I have been attending to your query.

I believe this was resolved by Tracy from Customer care , my apologies for the delay.

Remember you would not receive a notification , however only your balance would escalate .

Thank you for your support and patience.

Have a great day further.

Yours Sincerely.
Kayla Marriott
The Woodford Group
Vison 2023 Team

Woodford Car Hire's reply11 Aug 2023, 11:32