Highly unprofessional.

I reserved a vehicle for pick up at ORT Jhb 16:00. The vehicle was not ready. I was told it is on the way from the depot, about 30min. After 30min I enquired, now it was still being washed!! Where? At the depot. The manager was useless in providing me with any sort of upgrade, in fact, did not even bother to show his/her face to attend. 2hours (YES TWO HOURS) later I was handed keys, and when I arrived at the parking lot, the wrong vehicle was given to me. After another wait, another vehicle was given. Unfortunately I was involved in a hit-and-run while the vehicle was parked in a parking lot. I sent a message to Woodford on the whatsapp nr enquiring how to manage this. Until this day, a week later, have not received any reply. Not even a mail to address the issue of the damaged vehicle. Of course my deposit was taken, without any form of formal quotation of damages. (A huge sign in the parking lot explains that 3 quotations will be supp**** and the cheapest one used to repair. No communication at all !! Disgraceful management at the counter and specifically from the manager at the reception. (If ever there was such a person at all)