highly disappointing experience

I had a highly disappointing experience with Woodford Car Hire. Despite making a reservation in advance, the company refused to accept my wife's credit card at the last minute, but we made the payment online using the same card, causing significant inconvenience and frustration. This policy was not clearly communicated during the booking process, leaving us in a difficult situation.

To make matters worse, the company did not refund me immediately, further compounding the frustration. The lack of transparency and poor customer service have left a very negative impression. I would not recommend Woodford Car Hire to anyone looking for a reliable and customer-friendly car rental service.