TP
Thobile P
1 reviews | Active since Mar 2024
21 Jan 2025, 09:09
Held up funds
Hello Peter…
So disappointed with Woodford. I hired a car 31 December 2024-3Jan 2025 reference WWGP003DA5. The car was brought back 2 Jan however the deposit held on my credit card is still not released. Called woodford and spoke to Tuscany 17Jan advised her that i spoke to my bank which said that they require an email from them requesting them to release funds, she promised to get in touch with the bank and get back to me, no she did not and funds are still held. Again called her 20Jan again she promised to deal with the query and get back to me before end of day again she did not keep her promise. Im now stuck unable to utilise my credit card because my R5345 is set aside by Woodford. Super frustrated 🥹
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Woodford Car Hire's replyOfficial
21 Jan 2025, 09:26Dear Thobile
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply21 Jan 2025, 09:26
Official
Dear Thobile
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team