Heads up on extra documentation needed for 'high risk' vehicles

My experience at front desk and on the phone as well as collecting & dropping off the vehicle at the lot were all very positive. The reception was clean and neat, with friendly, professional staff, offering us coffee as well as a lovely play area for children.

My only criticism is that we did not know when we booked the vehicle online that it was a 'high risk' vehicle and thus needing to send extra documents to the risk department before being able to collect the vehicle. I would suggest a pop up that advises clients of the documentation needed for the specific vehicle, when they are doing the online booking, so there is pre-warning of this.

Also our vehicle's sign out sheet showed 5km less than what the speedometer showed, so I highlighted that to the person checking the vehicle out with me.

Otherwise a very pleasant experience and I would use Woodford again!